Designing a good user experience with words
I’m a Senior UX Writer with 5+ years of experience. I’ve worked on everything from high-traffic websites for a Fortune 500 company to design language systems. Check out my case studies to learn more.
Microinteractions & design patterns
design language
I outlined how to use motion and microinteractions to convey meaning for the DellDesignSystem.com design library.
Creating better filters on Dell.com
ui copy
I created standards for assisted navigation on Dell.com that led to 2x filter engagement.
Improving live chat outcomes
ui copy
I improved the content on DellTechnologies.com’s live chat feature for a 49% decrease in channel noise.
Documenting buttons & components
design language
I documented buttons, tags, and other components for the DellDesignSystem.com design library.
“Words have basic inalienable meanings, departure from which is either conscious metaphor or inexcusable vulgarity.”
The above quote is by Evelyn Waugh, celebrated author of Brideshead Revisited. While I am a Waugh, I am not world-famous and I don’t have any well-known quotes about writing. If you’re interested in my thoughts anyway, click below.
Older projects…
A chamber of card sort secrets
2018
ux research
I re-hauled a Chamber of Commerce’s website by leading persona interviews, user testing, and a card sorting activity.
Forms that start conversations
2019
ui copy
I streamlined contact forms and navigation items for a consulting company’s website.
Very curly content
2019
content strategy
I did contract work for a hair-themed website designer and developer and wrote in-house content for them.
A new approach to wellness
2019
website content
I developed a brand voice and wrote all website content for a wellness company.
Consulting for consultants
2019
ux research
I interviewed stakeholders and created a research report, sitemap, wireframes, and content strategy.
A smattering of website content
2019
website content
I’ve written content for quite a few websites and don’t always have case studies in a timely manner. Here are a few recent projects.